KNOWLEDGE BASE GROUPS
Fields
| Field name | Description |
|---|---|
| id | auto-generated id |
| group | unique group name |
| visibility | group visibility; admitted values: ALL, LOGGED, ONLY_AGENTS, AGENT_GROUPS, CUSTOMER_COMPANIES |
| knowledgeAreas | list of knowledge area, see knowledge area detail |
| agentGroups | required if visibility is AGENT_GROUPS, see agent group detail |
| customerCompanies | required if visibility is CUSTOMER_COMPANIES, see customer company detail |